I was at work today and, as usual, I’ve decided that I completely agree with House. People are idiots. So, in order to help all of you not be so damn stupid, I am going to list all the common idiotic behaviors and tell you what you should do instead.
1. It’s so damn simple. BE NICE!!!! I’m not saying you need to listen to your barista tell you her life story, but when she says, “How are you today?” don’t just look at her like she’s inconveniencing you. Say, “I’m good. I”ll have a….” So simple.
2. It’s perfectly fine to have a complicated drink. What’s not ok is to have a complicated drink that you don’t tell the person at the register. I can’t tell you how many times a day people will order something basic, a latte let’s say, and then walk over to the bar and say “Oh, can I have that decaf? With nonfat milk? And no foam? With only one shot?” In my head, I say, “ You dumb bitch. No, you’re getting regular with heavy cream and extra foam” but out loud, I say, “Sure, no problem.” Because I have to.
3. On those same lines, do not have a super complicated drink and then quiz the barista about it. “Is it nonfat? No foam? Decaf?” Yes, you stupid fuck. I just called all that out and now you’re asking me to repeat it again? Pay attention the first time and then you won’t have to worry about it.
4. Another so simple one: PAY ATTENTION. Names are put on cups for a reason, so DO NOT WALK UP THE BAR AFTER “BOB” HAS BEEN CALLED OUT AND ASK “IS THAT MY DRINK?” IF YOUR NAME IS STEPHANIE. No, it’s not your drink. Yes, sometimes the names are misheard, but usually it is easy to figure out that, whoops, “Bob” should have been “Rob.” If your name wasn’t put on your cup, then pay attention to the drink the barista calls out.
5. The next is know what you order and NEVER walk up and say “Is this mine?” I HAVE NO FRACKING CLUE IF THAT IS YOURS BECAUSE I DON’T KNOW WHAT THE FUCK YOU ORDERED. Instead, say, “Is this my nonfat latte?”
6. Ok, I know that we screw up drinks. Remember that everyone is human and, sometimes, we have been up since 4 a.m. and are suffering from sleep deficiency. The proper way to handle this is to say, “Excuse me, but I asked for 2 extra pumps and this doesn’t taste right.” Say it very nicely without attitude and be understanding about it. You have every right to be angry that your drink wasn’t made correctly the first time, but the more angry you get at us, the more fucked up that drink will be. Just because you’re staring at me watching make your drink doesn’t mean I don’t know how to screw with it. Not that I ever would. Hypothetically.
7. PICK UP YOUR SHIT. There are trash cans all over the place, so rather than leaving your empty cups and newspapers on the table, drop them in the trash can on your way out. Your mom doesn’t work here and won't pick up after you. I ain't your mama either, so I will hate you for the rest of the time you come to my store if you don't pick up after yourself. This also goes for spilling sugar on the condiment bar and not cleaning it up or dropping something on the ground and leaving.
8. TURN THE VOLUME OF YOUR CONVERSATION DOWN. I’m telling you, if I hear one more conversation about whether or not that girl's boobs are real or that you have some sort of rash on your “hidden areas and aren’t sure which guy” you got it from, I’m going to give my opinion. (Yes, both of those have been real conversations I overheard.)
9. DO NOT MOCK, CLOWN, HATE ON, OR TALK SHIT ABOUT THE PERSON SERVING YOU FOOD. Especially when she can hear you. It makes an already thankless job even worse and it is what causes bad customer service. If you go everywhere and everyone treats you badly, it’s not them. It’s you.
10. DO NOT COMMENT ON THE PRICES OR HOW LONG THE LINE IS. We cannot control the prices, so don’t complain to me. I agree that it’s expensive but you’re choosing to spend $5 on a drink, so just accept it and move on. Same with the line. If you walk in and there are 10 people in front of you, realize that there is going to be wait. You’re choosing to get in line and wait for a drink, so if you don’t wanna wait, go to 7-11.
That’s it. It’s simple and easy to have a good experience. Then, when someone is truly rude to you and you have done nothing, you can do what I do: make a scene.